Last updated: January 19, 2022

The following Privacy Policy applies to people:

  • Playing Clockwork Acorn games that link to this Privacy Policy;
  • Using Clockwork Acorn websites;
  • Subscribing to Clockwork Acorn newsletters; or
  • Communicating with Clockwork Acorn by email or other means.

This Privacy Policy describes:

  • The ways we collect personal data about you and why we do so,
  • How we use your personal data, and
  • The choices you have about your personal data.

By playing Clockwork Acorn games, using Clockwork Acorn websites, subscribing to Clockwork Acorn newsletters, or communicating with Clockwork Acorn, you are expressing your agreement to this Policy and the processing of your data, including your personal information, in the manner provided in this Policy. If you do not agree to these terms, please do not engage in those activities.

Data We Collect

Data You Provide

Some of our games, websites, newsletters, and other means of communication enable you to provide some or all of the following information:

  • Contact information (such as name and email address)
  • Player name and password
  • Profile information (such as profile photo)
  • Your messages within the game (such as chat logs)
  • Your messages to us about the game (such as logs and player support tickets)
  • Other data you choose to give us (such as data to identify a lost account)

Data We Collect Automatically

This varies from game to game – some games only collect a subset of this.

  • Data about your account and game progress
  • Your IP address and mobile device identifiers
  • Data about your device, such as device name and operating system, browser type and language
  • Data we collect with cookies and similar technologies (see more below)
  • General location data
  • Precise geo-location data (GPS, with your consent)
  • Data about your use of the game or website, such as gameplay data and your interactions with other players inside the game


We may collect your email address when you contact our customer service group, or if you subscribe to Clockwork Acorn newsletters or forums. We may use that email address to contact you about your experience with Clockwork Acorn games and notify you about company news and promotions. If you no longer wish to receive those sorts of email notifications, you may opt-out at any time by following the unsubscribe link located within communications that have such a link, or by emailing

Why We Collect Your Data

To make the game work and provide you services

To perform the contract, we process data necessary to:

  • Create accounts and allow you to play our games and use our services
  • Operate the games and services
  • Verify and confirm payments
  • Provide and deliver products and services you request
  • Send you communications

To Make the Game More Suitable For Our Players

To provide a great game to our players, we have a legitimate interest to collect and process necessary data to:

  • Update and develop player profiles
  • Develop and improve the game and player experience
  • Manage our relationship with you
  • Provide social features as part of the game
  • Customize your experience
  • Respond to your comments and questions and provide player support
  • Provide you Clockwork Acorn offers in the game as well as in other websites and services, and by email
  • Send you related information, such as updates, security alerts, and support messages
  • Enable you to communicate with other players

To Show Personalized Advertisements

To show you personalized advertisements in the game as well as in other websites and services (including email) we have a legitimate interest to process necessary data to:

  • Track the content you access in connection with the game and your online behavior
  • Deliver, target and improve our advertising and the game

For information on how to opt-out from personalized advertisements, see section ‘Your rights and options’ below.

To Keep the Game Safe and Fair

Ensuring a level playing field in the game is a top priority for us. In order to keep the game and its social features safe and fair, to fight fraud and ensure acceptable use otherwise, we have a legitimate interest to process necessary data to:

  • Analyze and monitor use of the game and its social features
  • Moderate chats either automatically or manually
  • Take action against fraudulent or misbehaving players

To Analyze, Profile, and Segment

In all of the above cases and purposes, we may analyze, profile and segment all collected data.

With Your Consent

With your consent, we may process your data for additional purposes, such as using your GPS location to show you local events.

Who Can See Your Data

Apart from Clockwork Acorn, your data can be accessed by others in the following situations:

Other Players and Users

Social features and/or multiplayer are a core component of some of our games. Other players and users may, for example, see your profile data, in-game activities and read the messages you have posted.

Partners working for Clockwork Acorn

Clockwork Acorn has partners to perform services for us. These partners process your data only at and according to Clockwork Acorn’s instructions to support the game, such as hosting, player support, analytics and fraud prevention.

Other Companies and Public Authorities

In order to combat fraud and illegal activity, we may exchange data with other companies and organizations and provide it to public authorities in response to lawful requests. We may also disclose your data based on your consent, to comply with the law or to protect the rights, property or safety of us, our players or others.

Financial Activity

Clockwork Acorn may share your information in connection with any merger, sale of our assets, or a financing or acquisition of all or a portion of our business to another company. You will be notified via email and/or notice on our site of any change in ownership or users of your personal information.

Aggregate or Anonymous Information

We may share aggregate or anonymous information about you with advertisers, publishers, business partners, sponsors, and other third parties.

Your Rights and Options

Opt-out of Marketing Emails and Other Direct Marketing

You may opt-out of receiving promotional communications, such as marketing emails from us, by following the instructions in such communications.

Access the Personal Data We Hold About You

If you request, we will provide you a copy of your personal data in an electronic format.

Your Other Rights

You also have the right to correct your data, have your data deleted, and object to how we use or share your data by emailing

Cookies and Similar Technologies

Like most online services, we and our partners use cookies and similar technologies to provide and personalize our websites and games, analyze use, target advertisements, and prevent fraud. You can disable cookies in your browser settings, but some parts our websites and games may then not function properly.

How We Protect Your Data

Security Safeguards

Clockwork Acorn takes reasonable measures to protect your information from unauthorized access or against loss, misuse or alteration by third parties.

Although we make good faith efforts to store the information collected on the games in a secure operating environment that is not available to the public, we cannot guarantee the absolute security of that information during its transmission or its storage on our systems. Further, while we attempt to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party “hackers” from illegally obtaining access to this information. We do not warrant or represent that your information will be protected against, loss, misuse, or alteration by third parties. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.

Data Retention

We retain your data for as long as your account is active or as needed to provide you services.

Note that if you ask us to remove your personal data, we will retain your data as necessary for our legitimate business interests, such as to comply with our legal obligations, resolve disputes, and enforce our agreements.

Age Limits

We do not knowingly collect or solicit personal data from anyone under the age of 13. If you are under 13, please do not send any data about yourself to us, including your name, address, telephone number, or email address. No one under the age of 13 may provide any personal data. If we learn that we have collected personal data about a child under age 13, we will delete that data as quickly as possible. If you believe that we might have any data from or about a child under the age of 13, please contact us at

Updates To This Policy

We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on this site prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

If you have any questions or comments regarding this Privacy Policy, feel free to contact us at